Refund Policy
Last Updated: October 12, 2026
1. Overview
This Refund Policy applies to UI design, UX design, wireframing, prototyping, design reviews, and related services offered by VirsaaTech.
Our aim is to communicate project scope, payment terms, and cancellation arrangements clearly before work begins.
2. Pricing and Payments
Project fees, deliverables, payment milestones, and any applicable additional charges will be communicated in the relevant quotation or project agreement.
Depending on the project, payment may be required in advance or in agreed installments. Please review the scope and payment terms before confirming an order.
3. Requesting a Refund
If you believe you are eligible for a refund, contact us with your name, project or order reference, payment date, and the reason for your request.
We will review the request in light of the agreed project terms, work completed, and applicable law.
4. Circumstances Where a Refund May Be Considered
A refund may be considered in situations such as:
- Duplicate or incorrect payments.
- Cancellation by VirsaaTech where the agreed service cannot be provided and no suitable alternative is accepted.
- Failure to provide a material part of the agreed service.
- Other circumstances in which a refund is required under applicable law or the project agreement.
5. Work Already Completed
Where permitted by law and consistent with the project agreement, any eligible refund may account for work completed, approved milestones, and reasonable costs incurred before cancellation.
Payments for completed and accepted milestones may not be refundable where the agreed terms and applicable law permit this.
Nothing in this policy removes mandatory consumer rights or any legal entitlement to a refund.
6. Project Cancellation
If you wish to cancel a project, notify us as soon as possible.
We will review the current project stage, work already performed, payments received, and relevant contractual terms to determine any outstanding amount or eligible refund.
7. Revisions and Scope Changes
The number of revisions and the deliverables included in a project will be specified in the relevant agreement.
Requests for additional screens, substantial redesigns, new features, or changes beyond the agreed scope may require additional fees. We will communicate the revised scope and cost for approval before proceeding with additional work.
A request for revisions does not automatically establish refund eligibility; any request will be reviewed fairly in line with the agreed terms and applicable law.
8. Refund Processing
If a refund is approved, it will generally be returned using the original payment method where possible. Processing times may vary depending on the payment provider or bank.
9. Chargebacks and Payment Disputes
If you have a concern about a charge, please contact us first where practical so we can review the transaction and attempt to resolve the issue.
This request does not limit any rights you may have through your payment provider or under applicable law.
10. Policy Updates
We may revise this policy when our services or legal requirements change. Updates will be published on this page.
11. Contact Us
For refund requests, cancellations, or payment questions, contact VirsaaTech through the official contact details listed on our website.